Unlike many other creative web companies, we offer a complete hosting service for all our clients whether they have a standard website, a WordPress built website with cms, a full blown e-commerce website or a database driven web based project. - we call it 'client only hosting'. Just to clarify, if you are not a GIGER client we won't host your site, as we do not sell hosting as a separate service.
To ensure that our clients can have a completely managed solution from us we also provide professional domain name registration and management services, email, CMS, SSL certificates, and E-Commerce solutions. For more information on our website design and build services please click here.
If you require further information on any of these services please just click below, or get in touch for a quick chat.
Once your website has been built it has to go somewhere. All the files and images need to be managed properly, and it needs to be accessible to everyone on the web 24/7.
We make it look simple but to get it right does require some extraordinary technology and super-duper equipment and a first class server environment with reliable connectivity, and that's what we offer our clients.
All our web servers are based on the Linux / Apache / MySQL / PHP combination - referred to as 'LAMP' - the most reliable and widely used platform in the web hosting industry, and this is why we currently do not offer Windows based hosting.
The registration of a domain name is essential for your web presence to be taken seriously. Even if you have not got your website ready yet, let us register the domain name (or names) for you in advance - don't wait until your website is finished and risk losing your preferred domain name, possibly to your competition. If you do not have a domain registered yet please call us now on 01476 240 007 to discuss your registration requirements.
We are full members of Nominet UK and are a CentralNIC Accredited Registrar and provide a domain name search, registration, dns hosting and name management service for anyone requiring the registration of domain names. From the most popular .co.uk and .com to .net, .org, and many others TLDs, we can handle all your requirements.
Unlike many domain name registration agencies, we do not charge any extra for any of these services, nor do we charge a release fee if transfer your name to another provider after registration. Watch out for that one!
To register a domain name
Please note we do not offer an online registration process as we manage the whole search, registration and name managent process for you. Simply send an email to us by clicking here with details of the domain name you wish to register and your full contact details, and a member of our team will aim to make contact with you same day or the following working (depending on when you send your email) to discuss your registration and with details of how to pay.
Reporting abuse and complaints
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please email us by clicking here and provide as much detail as possible about the abuse. We will investigate your complaint as soon as possible.
At GIGER MEDIA we like to think we get it right all the time, every time.. but in reality we call all get it wrong from time to time. We can only improve our services or act on issues with valid feedback from you, our clients. If you do have an issue or complaint about our services regarding your domains please submit an email to us by clicking here including as much detail from the issue you have. We will acknowledge your complaint within 2 business days and aim to resolve any issues within 5 business days. If you’re still not happy with the initial outcome of your complaint, then you are able to escalate your .co.uk names issue to Nominet (the .uk registry) by visiting this link: http://www.nominet.uk/resources/complaints
Simple domain name registration charges and other information
We charge £25 per domain name (+vat) per year. This rate applies to the following domains:
We can register many other domains but please note charges may vary depending on the domain. Please contact us on 01476 240 007 for a price.
Please note that we do not charge for transfers away to another provider.
Renewing domain names
All domains are renewed annually and on registration of your domains name your contact details are added to our Client Services and Support system which automatically sends out renewal reminder emails for all our annual services such as domains, email, spam filtering services etc..
We will email the contact of the account 60, 30, 14, 7 and 1 day before your domain name is due to expire to ensure you have optimum time to evaluate if you would like to keep the domain name, and renew it. Should you wish to keep the domain name, you simply need to log on to our Client Services and Support system and renewl your dm,ains online.
Payment is by credit or credit card only - we do not accpet cheques or bank transfers for renewals.
You, the client are responsible for ensuring we have the correct contact details for your domain name and we take no responsibility if your domain name renewal fails due to your contact details being incorrect or not updated with us.
We will assume that a lack of response to renewal reminders is confirmation that you no longer need or require the domain name and after 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. GIGER MEDIA will not guarantee the renewal of a domain name.
By purchasing or renewing a domain via GIGER MEDIA you are accepting our terms and conditions.
As an official registrar for Nominet UK we need to make you aware of Nominet UK's terms and conditions regarding .uk domain name registrations and renewals. These can be found here.
Having a reliable and more importantly 'own brand' email system is paramount for a business. We think our clients would prefer to promote their company name, not their internet service providers.
How many times have you seen business email addresses such as 'email@example.com' or 'firstname.lastname@example.org'..? Provided your domain name is hosted with us, our POP/SMTP email service allows you to use your domain name within your email address to project a more professional approach to your business, and more importantly maintain your brand.
You don't have to have a website or site hosting services to use our email service. All our services are available separately so we only supply you with what you need. We have a number of clients that are not businesses but simply require a professional and reliable email service.